Chatbots are becoming a common communication tool for events, and SpyChain uses that technology to crowdsource security threats. The bot can be embedded in a mobile app, or used on its own via Facebook Messenger. Attendees can use SpyChain to report any security concerns, such as a suspicious package, unusual behavior from fellow attendees, fights, etc., and all submissions are anonymous. “Research has told us that people don’t want to get involved directly into situations, but they wouldn’t mind reporting things that can help resolve issues,” says Vish Ramakrishnan, C.E.O. of CogniFrame, maker of the SpyChain bot.
Users can upload photos and videos in addition to text, and every entry is tagged with a GPS location. SpyChain can also be used to communicate with attendees in emergency situations. Ramakrishnan says the system uses machine-learning algorithms so over time it will be able to predict the severity of various security concerns and make suggestions for preventive measures.
Photo: Courtesy of SpyChain