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  1. Venues & Destinations
  2. United States
  3. New York

Scan and Deliver

To launch its line of lightweight, heat-retaining underwear in New York, Japanese clothier Uniqlo set up a human vending machine in Times Square, with complimentary thermal scanning and new long johns for anyone who stopped by.

Michael O'Connell
November 19, 2008

Summer remains peak season for alfresco pop-ups and guerrilla marketing, but a rare cold-weather effort focused on keeping people warm. At least that's what Uniqlo tried to do Tuesday morning, when the Japanese chain camped out in Times Square, telling New Yorkers exactly how cold they were with thermograph scanners and offering relief in the form of 4,000 free pairs of its HeatTech thermal underwear.

It wasn't as space-age as the widely circulated renderings had everyone expecting, but the promotion's so-called "human vending machine" did deliver on its promise of clothing distributed via snazzy choreography. After guests had their bodies scanned—and their thermal silhouettes displayed on flat-screen televisions for all of Midtown to see—they were invited over to a large trailer, where the push of a button prompted dancers inside the machine to pull out a box of the new underwear and bust a move. Dancers kept it keep it brief, though: Lines for the gratis garb were over a hundred people deep at some points.

Once the supplies had been drained and the scheduled three-hour stay on Military Island ran out, Uniqlo packed up the machine and presumably headed back to its U.S. flagship store in SoHo. But the effort is far from over. The company plans to execute the same concept in Beijing, Paris, and Seoul over the next two weeks (after debuting in London just days before the New York effort). All in all, Uniqlo reportedly spent upwards of $1 million on the campaign. 

A Uniqlo dancer showing off the product
A Uniqlo dancer showing off the product
Photo: Tara Greenwald for BizBash
Passersby—mostly tourists and tardy commuters—lined up as soon as the M.C. started shouting promises of free clothing just before 10 a.m.
Passersby—mostly tourists and tardy commuters—lined up as soon as the M.C. started shouting promises of free clothing just before 10 a.m.
Photo: Tara Greenwald for BizBash
Uniqlo's 'heat techies,' brandishing hand-held thermograph scanners, gave guests the once over so they could see the temperatures of different parts of their bodies.
Uniqlo's "heat techies," brandishing hand-held thermograph scanners, gave guests the once over so they could see the temperatures of different parts of their bodies.
Photo: Luisa Opalesky
When guests selected men's or women's clothing, models pulled out the appropriate box, executed a choreographed routine, and sent it down a chute for pickup.
When guests selected men's or women's clothing, models pulled out the appropriate box, executed a choreographed routine, and sent it down a chute for pickup.
Photo: Tara Greenwald for BizBash
Guests collected their new clothes from the mouth of the vending machine after the brief song and dance.
Guests collected their new clothes from the mouth of the vending machine after the brief song and dance.
Photo: Tara Greenwald for BizBash
Staffers clad in silver body suits ushered the throng of guests from the heat scanning station to the vending machine and off the crowded traffic island.
Staffers clad in silver body suits ushered the throng of guests from the heat scanning station to the vending machine and off the crowded traffic island.
Photo: Tara Greenwald for BizBash
Uniqlo's giant human vending machine handed out 4,000 pieces of the Japanese company's thermal underwear in three hours.
Uniqlo's giant human vending machine handed out 4,000 pieces of the Japanese company's thermal underwear in three hours.
Photo: Tara Greenwald for BizBash
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