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  1. Production & Strategy
  2. Strategy

How Refinery29's 29Rooms Evolved Based on Attendee Feedback

This year's edition of the massively popular exhibit featured more opportunities to connect with strangers, interact with art, and spark creativity. Here's a look inside the recent Los Angeles edition.

Claire Hoffman
December 11, 2018

The founders of Refinery29's massively popular 29Rooms are listening. Now in its fourth year, organizers note that the event's attendees have been craving more opportunities to connect, interact, and be creative—so they adjusted the whimsical, Instagram-friendly playground accordingly.

"Our theme this year is 'Expand Your Reality' because we really were thinking about, how can we push people to get outside of their day to day and expand their minds," explained Piera Gelardi, Refinery29's executive creative director and co-founder (who was recently named to BizBash's 2018 class of Event Innovators) at a press preview last Tuesday. "So for us, that's everything from a conversation on race in America, to a nightclub where we're really encouraging people to let go and dance and move, to taking an art class.

"We've heard so many people say that they're not creative—and we want to challenge that," she continued. "We all have that creativity inside of us."

The Los Angeles edition of 29Rooms, the event's fourth stop this year, took place from December 5 to 9 at the Reef downtown. While many of the rooms carried over from earlier editions this year (including an activism-focused newsstand, a series of drop-in art classes, a surreal 1970s-inspired space from Nicole Richie, and the "Inner Beauty Ball" dance party), new rooms were created by Lena Waithe, Kesha, Glaad, Amazon Prime Video, and more.

[PULLQUOTE]

"When we're starting the creative process, we're thinking about the topics that are interesting to our audience right now and how we can create those in an experiential way," said Gelardi. "So this year, we've brought a lot more performance, more one-on-one connections, more phone-free experiences. 

"It's definitely an emotional journey," she continued. "We have spaces here that are more playful and joyful, which we think really opens people up to new experiences. And then we have spaces that are more reflective and introspective. And then we have spaces that are more political."

She acknowledged, however, that some rooms are intended to just capture a great photo. "Our space is really designed with content in mind. What we see people doing with [photos and video here] is really unique. For the election, we saw people using images that they captured [at 29Rooms] to encourage their followers to vote. We saw people on National Coming Out Day telling their stories through images that they captured here."

Other than new rooms and collaborations, the Los Angeles edition debuted 29Rooms' first augmented-reality experience. Guests could pose in front of colorful backdrops; when viewed through a phone app, graphics from artist Shawna-X created filters that could be shared on social media. 

Also new—and just in time for holiday shopping—was a partnership between MasterCard and Fred Segal. MasterCard, the official payment technology partner for all editions of 29Rooms, worked with the retailer to create an immersive e-commerce experience. Using apps and virtual-reality headsets, attendees felt like they were in a physical store, where they could browse gifts from an exclusive collection.

Click through the slideshow to see some standout displays from the Los Angeles edition, and check out our previous coverage for more inspiring design and activity ideas.

We wrote about Aaron Taylor Kuffner's Sonic Sanctuary room in our New York coverage, but new to Los Angeles was a companion piece called Sonic Shadow. A collaboration with Aye Hasegawa, the large space encouraged guests to put down their phones and experience a contemporary dance experience. The dancers' moves were reflected on the large wall behind them, creating a surreal experience.
We wrote about Aaron Taylor Kuffner's Sonic Sanctuary room in our New York coverage, but new to Los Angeles was a companion piece called Sonic Shadow. A collaboration with Aye Hasegawa, the large space encouraged guests to put down their phones and experience a contemporary dance experience. The dancers' moves were reflected on the large wall behind them, creating a surreal experience.
Photo: Emma McIntyre/Getty Images for Refinery29
Based on attendee feedback, organizers learned that attendees wanted more chances to connect. That concept was on display in the popular 29 Questions room, where guests were paired up with strangers to answer a series of intimate questions. Signage outside the space asked guests to put away their phones and 'Try our social experiment and tap into the joy of shared humanity.'
Based on attendee feedback, organizers learned that attendees wanted more chances to connect. That concept was on display in the popular 29 Questions room, where guests were paired up with strangers to answer a series of intimate questions. Signage outside the space asked guests to put away their phones and "Try our social experiment and tap into the joy of shared humanity."
Photo: Emma McIntyre/Getty Images for Refinery29
Another room where strangers were encouraged to interact was called Blind Date With Destiny. Two narrow spaces were connected through small holes in the wall. Guests read a quick tutorial on palm reading, then took turns reading each other's palms—without ever being face to face.
Another room where strangers were encouraged to interact was called Blind Date With Destiny. Two narrow spaces were connected through small holes in the wall. Guests read a quick tutorial on palm reading, then took turns reading each other's palms—without ever being face to face.
Photo: Emma McIntyre/Getty Images for Refinery29
One popular room, called A Long Line of Queendom, celebrated black culture and beauty. A collaboration with Refinery29's Unbothered platform and photography series Unity In Color, the golden space included graffiti such as 'ghetto until proven fashionable,' 'my hair isn't up for debate,' and 'black AF.'
One popular room, called A Long Line of Queendom, celebrated black culture and beauty. A collaboration with Refinery29's Unbothered platform and photography series Unity In Color, the golden space included graffiti such as "ghetto until proven fashionable," "my hair isn't up for debate," and "black AF."
Photo: Claire Hoffman/BizBash
Other highlights of the space included bars of shea butter designed to resemble blocks of gold.
Other highlights of the space included bars of shea butter designed to resemble blocks of gold.
Photo: Emma McIntyre/Getty Images for Refinery29
Of course, some spaces just wanted to give guests that fun photo op. New for Los Angeles was a room called Claim the Stage, a partnership with Amazon Prime Video's The Marvelous Mrs. Maisel. Guests took photo ops on the stage with their names on the marquee.
Of course, some spaces just wanted to give guests that fun photo op. New for Los Angeles was a room called Claim the Stage, a partnership with Amazon Prime Video's The Marvelous Mrs. Maisel. Guests took photo ops on the stage with their names on the marquee.
Photo: Claire Hoffman/BizBash
Another photo-focused room was called No Filter. Intended to demonstrate how light can transform an environment, the space used two different lighting methods to manipulate light, color, and shadow. The goal, said organizers, was to shift your perception and allow attendees (including Lena Waithe, pictured) to see themselves—and their surroundings—'in a new light.'
Another photo-focused room was called No Filter. Intended to demonstrate how light can transform an environment, the space used two different lighting methods to manipulate light, color, and shadow. The goal, said organizers, was to shift your perception and allow attendees (including Lena Waithe, pictured) to see themselves—and their surroundings—"in a new light."
Photo: Emma McIntyre/Getty Images for Refinery29
Speaking of Lena Waithe, a room by the actress and screenwriter was one of the more talked-about experiences. Called Oh Say Can You See, the four-part video discussed life as a black person in America and being trapped between the country's founding promises and the history of discrimination. Displayed on four oversize screens, creating a fully immersive experience, the video traced decades of black protest, black heroes, black art, and black excellence. The video was set to Whitney Houston's rendition of the Star Spangled Banner.
Speaking of Lena Waithe, a room by the actress and screenwriter was one of the more talked-about experiences. Called Oh Say Can You See, the four-part video discussed life as a black person in America and being trapped between the country's founding promises and the history of discrimination. Displayed on four oversize screens, creating a fully immersive experience, the video traced decades of black protest, black heroes, black art, and black excellence. The video was set to Whitney Houston's rendition of the Star Spangled Banner.
Photo: Emma McIntyre/Getty Images for Refinery29
The emotional video ended on an inspirational note, displaying a quote from Greek poet Dinos Christianopoulos.
The emotional video ended on an inspirational note, displaying a quote from Greek poet Dinos Christianopoulos.
Photo: Emma McIntyre/Getty Images for Refinery29
Another celebrity collaboration was a bit more whimsical. Singer Kesha created Deep Sea Gallery: Welcome to My Mind, a surreal, colorful room that fused sea and space, using plenty of glitter, neon, and props.
Another celebrity collaboration was a bit more whimsical. Singer Kesha created Deep Sea Gallery: Welcome to My Mind, a surreal, colorful room that fused sea and space, using plenty of glitter, neon, and props.
Photo: Emma McIntyre/Getty Images for Refinery29
Guests were invited to wear space helmets in a photo op.
Guests were invited to wear space helmets in a photo op.
Photo: Emma McIntyre/Getty Images for Refinery29
On the other end of the spectrum, the room Between the Sheet discouraged the use of phones. A guided audio experience with a poem by Rupi Kaur, the space saw guests walking through while picking up, carrying, and ultimately disposing of sand, symbolizing a journey to 'leave what weighs you down and make space for love and lightness,' according to organizers.
On the other end of the spectrum, the room Between the Sheet discouraged the use of phones. A guided audio experience with a poem by Rupi Kaur, the space saw guests walking through while picking up, carrying, and ultimately disposing of sand, symbolizing a journey to "leave what weighs you down and make space for love and lightness," according to organizers.
Photo: Emma McIntyre/Getty Images for Refinery29
A Different Tune featured musical performances from local Los Angeles choirs who use music and song to unify people from all backgrounds. A collaboration with Glaad, the room aimed to amplify underrepresented voices with performances from the Trans Chorus of Los Angeles and Tonality (pictured).
A Different Tune featured musical performances from local Los Angeles choirs who use music and song to unify people from all backgrounds. A collaboration with Glaad, the room aimed to amplify underrepresented voices with performances from the Trans Chorus of Los Angeles and Tonality (pictured).
Photo: Emma McIntyre/Getty Images for Refinery29
Continuing the event's activism was the Plan B Hotline, a partnership with Plan B One-Step. Similar to last year's Planned Parenthood display, attendees could pick up the phones and listen to stories of people who have used the emergency contraception.
Continuing the event's activism was the Plan B Hotline, a partnership with Plan B One-Step. Similar to last year's Planned Parenthood display, attendees could pick up the phones and listen to stories of people who have used the emergency contraception.
Photo: Emma McIntyre/Getty Images for Refinery29
One of the more branded spaces was from Pantene, called Play, Rescue, Reset. Designed to embrace ideas of play and joy, the colorful room (which included a second area behind a wall of ribbons) offered new ways to wear your hair. “We work very closely with our brand partners in the same way that we do with our artists to create meaningful IRL experiences that leave our audience with lasting memories that will stay with them forever,' explained Albie Hueston, creative director of experiential at Refinery29 and 29Rooms, in a conversation with BizBash in September.
One of the more branded spaces was from Pantene, called Play, Rescue, Reset. Designed to embrace ideas of play and joy, the colorful room (which included a second area behind a wall of ribbons) offered new ways to wear your hair. “We work very closely with our brand partners in the same way that we do with our artists to create meaningful IRL experiences that leave our audience with lasting memories that will stay with them forever," explained Albie Hueston, creative director of experiential at Refinery29 and 29Rooms, in a conversation with BizBash in September.
Photo: Emma McIntyre/Getty Images for Refinery29
Another branded area was Party With the Fun, a partnership with Smirnoff. The space was intended to just be a fun party filled with lush topiaries, dancing drag queens, including Anita Procedure and Gigi Goode, and plenty of vodka.
Another branded area was Party With the Fun, a partnership with Smirnoff. The space was intended to just be a fun party filled with lush topiaries, dancing drag queens, including Anita Procedure and Gigi Goode, and plenty of vodka.
Photo: Emma McIntyre/Getty Images for Refinery29
New to 29 Rooms Los Angeles this year was an AR experience called 29th dimension. Guests could pose in front of colorful backdrops; when viewed through a phone app, graphics from artist Shawna-X created filters that could be shared on social media. The technology was a collaboration with Buck and used Spark AR.
New to 29 Rooms Los Angeles this year was an AR experience called 29th dimension. Guests could pose in front of colorful backdrops; when viewed through a phone app, graphics from artist Shawna-X created filters that could be shared on social media. The technology was a collaboration with Buck and used Spark AR.
Photo: Emma McIntyre/Getty Images for Refinery29
Also new—and just in time for holiday shopping—was a partnership between MasterCard and Fred Segal. MasterCard, the official payment technology partner for all editions of 29Rooms, worked with the retailer to create an immersive ecommerce experience. Using apps and virtual-reality headsets, attendees felt like they were in a physical store, where they could browse gifts from an exclusive collection. The experience was fueled by Next Retail Concepts.
Also new—and just in time for holiday shopping—was a partnership between MasterCard and Fred Segal. MasterCard, the official payment technology partner for all editions of 29Rooms, worked with the retailer to create an immersive ecommerce experience. Using apps and virtual-reality headsets, attendees felt like they were in a physical store, where they could browse gifts from an exclusive collection. The experience was fueled by Next Retail Concepts.
Photo: Emma McIntyre/Getty Images for Refinery29
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