What to Do When Things Go Wrong at Events

At the Event Innovation Forum in New York, Frank Supovitz shared his tips for dealing with unexpected situations at events.

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Great planners sweat every detail to ensure their events go off as planned and develop multiple contingency plans to cover areas of greatest exposure. But it's impossible to plan for every unexpected situation. At the Event Innovation Forum—New York on October 28, Frank Supovitz, president and C.E.O. of Fast Traffic Events & Entertainment—and the N.F.L.'s former head of events—revealed how he has dealt with unplanned circumstances, such as the Super Bowl XLVII blackout. Supovitz also shared tips on how to deal with an unfolding crisis, which can mean the difference between failure and success.

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Videography & Editing: Chris Fig Productions

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