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  1. Production & Strategy
  2. Experiential Marketing, Activations & Sponsorships

How Kiehl's Made Going to the Dermatologist's Office Fun

For its latest product launch, the skincare brand created an immersive, Instagram-friendly pop-up with nature- and science-inspired details.

Claire Hoffman
February 1, 2018

Skincare brand Kiehl’s strives to create out-of-the-box product launches, and the celebration of its new Dermatologist Solutions serum was no exception. Held on January 17 at a raw space in West Hollywood, the event evoked a doctor's office—and nodded to the serum’s increased levels of vitamin C in a chic, interactive way.

The L’Oréal-owned company tapped HL Group to produce and design the product launch. “We came up with a concept that was basically a pop-up vitamin C-focused dermatologist’s office,” said Andrew Barlow, HL Group’s vice president of events. “We wanted to do something that was kitschy, that was super cute, and that was super Instagrammable.”

The resulting event—which hosted about 225 influencers, bloggers, and members of the media—drew inspiration directly from the new product, which has a higher percentage of vitamin C than a previous product. The team decided to run with the idea of vitamin C, creating an orange-hued space filled with greenery, citrus fruits, and medicine-inspired details that would evoke Kiehl's brand touchpoints of nature, science, and service.

Lush greenery covered the walls, bars, and DJ booth, while oranges were scattered throughout. Cocktails were served in beakers and infused with nitrous oxide to evoke the feeling of a science experiment, and medical exam tables offered a unique selfie station—and seating option—for guests. Bartenders and Kiehl’s brand ambassadors wore lab coats to further the immersive theme, and various interactive activities were inspired by the product.

Click on the slide show to see more of the event's science- and nature-inspired details.

Kiehl's wanted the event to evoke the brand's touchpoints of nature, science, and service. Bars were covered in greenery, while oranges tied into the vitamin C theme. Orange-infused cocktails were poured from beakers and test tubes.
Kiehl's wanted the event to evoke the brand's touchpoints of nature, science, and service. Bars were covered in greenery, while oranges tied into the vitamin C theme. Orange-infused cocktails were poured from beakers and test tubes.
Photo: Hailley Howard
For the launch event, organizers sought a blank space on the ground floor. They ultimately chose a venue at 315 South Robertson Blvd. because it was near the Kiehl's store in Hollywood.
For the launch event, organizers sought a blank space on the ground floor. They ultimately chose a venue at 315 South Robertson Blvd. because it was near the Kiehl's store in Hollywood.
Photo: Hailley Howard
Inside, the space was designed to evoke a stylish dermatologist's office. At the entrance, an actress played the part of a receptionist, and a lush wall of greenery by Raven Hollow Guild created a hallway. One the wall was the phrase 'The Doctor Will C You Now,' nodding to the event's vitamin C theme.
Inside, the space was designed to evoke a stylish dermatologist's office. At the entrance, an actress played the part of a receptionist, and a lush wall of greenery by Raven Hollow Guild created a hallway. One the wall was the phrase "The Doctor Will C You Now," nodding to the event's vitamin C theme.
Photo: Hailley Howard
The product lanch was designed to be Instagram-friendly. To enter the main area, guests walked through a 10-foot hallway filled with infinity mirrors with phrases such as 'C the Difference' and C You Later Wrinkles.'
The product lanch was designed to be Instagram-friendly. To enter the main area, guests walked through a 10-foot hallway filled with infinity mirrors with phrases such as "C the Difference" and C You Later Wrinkles."
Photo: Hailley Howard
N2 Mixology served drinks with nitrous oxide that resembled science experiments. Other cocktail highlights included a drink served from a hollowed-out frozen orange, and servers wore labs coats and glasses to evoke the feel of a doctor's office.
N2 Mixology served drinks with nitrous oxide that resembled science experiments. Other cocktail highlights included a drink served from a hollowed-out frozen orange, and servers wore labs coats and glasses to evoke the feel of a doctor's office.
Photo: Hailley Howard
A series of exam chairs provided a unique selfie station in one area of the event. Hanging overhead was a mirror in the shape of an orange; the mirror gave off heat and light while guests donned orange-hued glasses. 'The new product has a heating component when it touches your skin, so we wanted to tell that story and still create an Instagrammable moment,' Barlow said.
A series of exam chairs provided a unique selfie station in one area of the event. Hanging overhead was a mirror in the shape of an orange; the mirror gave off heat and light while guests donned orange-hued glasses. "The new product has a heating component when it touches your skin, so we wanted to tell that story and still create an Instagrammable moment," Barlow said.
Photo: Hailley Howard
Another area of the event featured a strength test. Since the new serum’s vitamin C levels increased from 10.5 percent to 12.5 percent, organizers wanted to highlight that feature in a fun, interactive way. The Bosco created animated GIFs as guests tried to hit the machine hard enough to match the serum's strength.
Another area of the event featured a strength test. Since the new serum’s vitamin C levels increased from 10.5 percent to 12.5 percent, organizers wanted to highlight that feature in a fun, interactive way. The Bosco created animated GIFs as guests tried to hit the machine hard enough to match the serum's strength.
Photo: Hailley Howard
Taryn Manning served as the DJ for the event. The actress currently stars in Orange Is the New Black—which provided another wink to vitamin C.
Taryn Manning served as the DJ for the event. The actress currently stars in Orange Is the New Black—which provided another wink to vitamin C.
Photo: Hailley Howard
The pop-up space was designed to be Instagram-friendly and to highlight the product. Boxes of the new Powerful-Strength-Line-Reducing Concentrate serum were displayed throughout.
The pop-up space was designed to be Instagram-friendly and to highlight the product. Boxes of the new Powerful-Strength-Line-Reducing Concentrate serum were displayed throughout.
Photo: Hailley Howard
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